Terms and Conditions
General terms and conditions of purchase.
Terms and Conditions
- Goods purchased can only be delivered to the billing address of the credit/debit card holder (who must be of 18 years of age or older), and to the resident of the countries that we deliver to.
- Each product carries its own individual delivery date which is stated on the product page and on the confirmation email.
- All orders are subject to stock availability.
- All measurements are approximate.
- Products images shown will not be actual size and will depend on your monitor's display and colour capabilities.
- Colours reproduced are as accurate as electronic processes allow.
- All prices are Pounds Sterling (UK currency) and include VAT at the prevailing rate.
- All prices exclude delivery costs, unless stated otherwise.
- All items will be supplied in our packaging or branded packaging from our warehouse.
- This site is governed exclusively by English Law.
Once you have completed an online purchase, we will send you an email confirming the order details. We will take payment for your order immediately and stock checks have been passed, we will dispatch your order to you. It is at this point that a contract will exist between you and us under these terms and conditions.
On occasion we may not accept your offer for one or more of the following reasons (please note that this is not an exhaustive list).
- Eligibility – You do not meet the eligibility criteria to use our website.
- Payment – We cannot obtain authorisation for your payment.
- Pricing – A pricing error or product description error is identified.
- Stock – The item you have ordered is not available at the time the order was placed.
Import duties and taxes may be levied for items delivered outside of the United Kingdom. These duties and taxes are levied by the authorities of the destination country and are outside the control of Juzba. You are responsible for the payment of these duties and taxes.
For items delivered outside of the United Kingdom, you must ensure that you comply with all the relevant laws and regulations of that country. Juzba cannot be held liable for any breach made by you of these laws and regulations.
Our registered details are:
PO Box 316
Newcastle upon Tyne
Please click here for our Delivery information
Our guarantee to you
Juzba guarantees all our products against manufacturing defects, which will be honoured through our Returns Department on production of the sale receipt along with goods returned to us with 7 day of receipt of your order. Our guarantee is additional to and does not affect your statutory rights
Buy with confidence
We know you will be delighted with your purchase. We do appreciate, however, that sometimes you may not be. On these rare occasions, we are more than happy to offer you an exchange or refund on your purchase if it is returned to us within 7 days from receipt. This will on be acceptable on the condition that the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation. This does not include customised jewellery items or special orders and does not affect your statutory rights.
Providing that the above mentioned condition is met, an exchange or refund of your purchase can be done by returning your goods to the address below using the returns or exchange label on your website receipt. Please note that you are responsible for the postage costs for returning any items. Please obtain a proof of postage from your postage provider.
Please allow 30 days for your refund or exchange to be processed.
PO Box 316
Newcastle upon Tyne
Juzba is committed to providing you with exceptional customer service.Under the Distance Selling Regulations, you are entitled to cancel your order within 7 days of placing it. You must then return your ordered item(s) to us within 15 days of purchase. Customised jewellery items are excluded from this. For all other items we will pay a full refund of the purchase price of the returned item(s) excluding delivery costs. Alternatively, we will exchange the item (excluding customised jewellery items) for another product up to the value of the purchase price.
Our returns policy does not extend to sale items, if you wish to return a sale item, you can do so until 7 working days after the day on which you received your item(s).
If an item is deemed to be defective by us:
- For items excluding customised jewellery we will refund your purchase price of the item(s) returned.
- For customised jewellery items, where the item can be altered or the defect can be remedied, we will fix the problem and return the item to you. If the defect cannot be remedied we will either exchange the item or provide a refund of the purchase price.
Refunds will usually be made using the same method that you used when purchasing your items.
Exclusions and limitations
Information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Juzba
- Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our literature; and
- Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of events or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems, programs and the data thereon or any other direct/indirect, consequential or incidental damages.
We request that our customers comply with all product care instructions, labelling and information contained with packaging and we will not be held responsible for any failures to comply with this.
If we break this agreement, our liability is strictly limited to the purchase price of the relevant items you have purchased in your order.
We do not however exclude liability for death or personal injury caused by our negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
All major credit/debit cards including Visa and Mastercard (and American Express via Paypal) are acceptable methods of payment. All goods remain the property of Juzba
until paid for in full and a despatch note has been issued.
If you are purchasing items using a gift voucher, you cannot use any discount voucher for that transaction.
Multiple purchase offers
From time to time we may offer discounts to our customers for purchasing multiple items. Items included in these offers will be clearly marked and the offer only applies to these marked items. If the item is not marked as part of such an offer it does not form part of the offer. Such offers cannot be used in conjunction with any other offers.
Usual delivery costs will be charged for such offers.
If you return an item purchased as part of a multi-purchase offer and you qualify for a refund, we will refund the purchase price less the discount received.
If you have returned an item which forms part of a multi-purchase offer and you wish to receive an exchange, if the replacement item is more expensive you will be charged the difference between the equivalent offer price and the cost of the replacement item.
has an on-going special offer of a free gift with all purchases with a value of £100 or more. This special gift can be any item deemed suitable by Juzba
and is dispatched together with your order, subject to stock availability.
From time to time we may offer promotional discount codes or vouchers so our customers can receive a discount. These discounts cannot be used in conjunction with any other vouchers or offers and cannot be exchanged for cash.
Discount codes or vouchers can only be used once and within the validity period of the code or voucher.
If you request a refund for an item you have purchased with a discount voucher, and you qualify for a refund, we will refund the purchase price of the item minus the value of the discount voucher.
cannot be held responsible for the fraudulent use of credit or debit cards for the purchase of products from us. We will help credit and debit card providers as required to ensure the security of our customers is looked after.
The content of the pages of our website is for your general information and use only and is subject to change without notice.
This policy is here to protect you and we recommend you read it prior to purchasing.
provide this web site on an "as is" basis and as such accept no responsibility for any errors, which will be unintentional.
does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability. By using this service you thereby indemnify Juzba
, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We reserve the right to permanently or temporarily modify or withdraw the website, we can do this with or without notifying you. Further, you or any third party may not hold us liable for any modification or withdrawal of the website.
, we make every effort to ensure accuracy of information displayed on our website. However it is possible that prices or other details may not always be accurate. When we send you an email confirming that we have despatched your order, this will contain the confirmed price.
All web site content including images and videos are the property of Juzba
. Any use, without the written permission of Juzba
, is strictly prohibited.
Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any agreement contained herein.
Failure of either party to insist upon strict performance of any provision of this or any agreement or the failure of either party to exercise any right or remedy to which they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both parties.
If you have any questions about these Terms and Conditions please contact us via email at email@example.com
If any of these Terms and Conditions are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these Terms and Conditions and the remaining parts will continue to apply.
failure to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision.
These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and authorised by us.
Notification of changes
reserves the right to change these Terms and Conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these Terms and Conditions.